Receptionist

Job Description

Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues
Ensure that customers are handed over to the correct Beautician or expert within the salon
Answer telephone calls and provide information to callers
Schedule appointments and make follow up calls to customers to remind them of their appointments
Handle appointment cancellation and shifting duties
Collect cash in exchange of services rendered and tender change to customers
Ask customers for feedback on salon’s services and provide assistance with problems or complaints
Take pictures of clients nails or hair after taking their approval
Endorse retail products that the salon is selling by providing information of benefits
Print out staff rosters and assist salon manager
Count cash at the end of the shift and ensure that cash flow information has been logged into the salon’s register
Do regular inventories of products
Must memorize salon prices to give correct answers when asked by clients
Insure stock room is tidy and matches the stock report on the system
Log all membership card numbers for clients and ensure they are reminded before expiry date
Maintain Petty cash expenses and report on daily basis.
Assisting Tanning customers
Selling products